Terms and Conditions of Use


Note: For customers from Greece, we can only use ParcelForce/UPS to send out the order at 24.95GBP (Royalmail international signed for service will not accept the parcel and return it back to us directly)


We have taken every effort to design our website to be useful, informative, helpful, and honest.  Hopefully we’ve accomplished that — and would ask that you let us know if you’d like to see improvements or changes that would make it even easier for you to find the information you need and want.

All we ask is that you agree to abide by the following Terms and Conditions. Take a few minutes to look them over because by using our site you automatically agree to them. Naturally, if you don’t agree, please do not use the site. We reserve the right to make any modifications that we deem necessary at any time. Please continue to check these terms to see what those changes may be! Your continued use of the Easypet247.co.uk  site means that you accept those changes.

Thank you very much for visiting!


Restrictions on Use of Our Online Materials

All Online Materials on the Easypet247.co.uk site, including, without limitation, text, software, names, logos, trademarks, service marks, trade names, images, photos, illustrations, audio clips, video clips, and music are copyrighted intellectual property. All usage rights are owned and controlled by Easypet247.co.uk. You, the visitor, may download Online Materials for non-commercial, personal use only provided you 1) retain all copyright, trademark and propriety notices, 2) you make no modifications to the materials, 3) you do not use the materials in a manner that suggests an association with any of our products, services, events or brands, and 4) you do not download quantities of materials to a database, server, or personal computer for reuse for commercial purposes. You may not, however, copy, reproduce, republish, upload, post, transmit or distribute Online Materials in any way or for any other purpose unless you get our written permission first. Neither may you add, delete, distort or misrepresent any content on the Easypet247.co.uk site. Any attempts to modify any Online Material, or to defeat or circumvent our security features is prohibited.


Account Security

You may create your own account by completing the online registration process on the website. In doing so, you must provide us with accurate and complete registration information, and update it if this information changes. It is particularly important to keep the email address associated with your account current because, although you may be able to log into your website account using an old email address, you will not be able to receive messages from us.
In creating an account, you thereby expressly consent to our collection, disclosure, and use of any information that you submit therewith in accordance with our Privacy Policy.
Following registration, we will create an account for you and assign you, or allow you to select, a password. You must keep your password confidential. You will be responsible for all use of your password, including, without limitation, any use by any unauthorized third party. You must notify us immediately if you believe your password may be used by any unauthorized person or entity. For security purposes, we recommend you change your password often. Under no circumstance should you respond to a request for your password. Our employees will never ask for your password. You must notify us immediately if you receive such a request. We reserve the right to suspend or terminate your use of the website if we believe that your password is being used without permission or otherwise in a manner that may disrupt the website.



We value your privacy. Please also read our Privacy Policy, which details our privacy policy and practices. In addition to these Terms and Conditions, the Privacy Policy also governs your visit to our website, and by using our website, you agree to be bound by the terms of our Privacy Policy.


Purchasing Products

Our website invites you to make us an offer to buy the items shown on the pages. Your order is an offer to buy some of those goods, which we accept only by shipping the good(s) ordered. Any confirmation that you receive after placing an order does not constitute an acceptance of your offer, and is subject to correction before shipment in the event of inaccuracies, errors, product unavailability, or for any other reason. The risk of loss and title for all items purchased via the Easpet247.co.uk website passes to you upon delivery of the product to a common carrier. You are solely responsible for filing any claims with carriers for damaged and/or lost shipments and agree to hold us harmless for the same. Please note training collars with electric shock correction are NOT allowed and illegal to use in Wales area and some other countries. It will be the buyer's own responsibility to decide which type of training collar they are going to purchase and use on their dogs.




All Goods, wherever possible, will be delivered within 1-2 working days of the order being placed and you shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. On occasions delivery may take longer than the anticipated delivery time, Easypet247.co.uk cannot be held responsible for any costs as a result of late delivery.

Easypet247.co.uk shall use its reasonable endeavours to meet any date stated for delivery. In any event time of delivery shall not be of the essence and Easypet247.co.uk shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.


Cancellation and Returns


You shall inspect the Goods immediately upon receipt and shall notify the Seller within 2 days of delivery if the Goods are damaged or do not comply with any of the Contract. We ask that the goods be returned unused and in full, including any accessories, with all labels still attached and all in original packaging with 14 days of receipt of the goods.Where a claim of defect or damage is made then it shall be your responsibility  to return the faulty Goods at their own cost. 


Goods to be returned must clearly show the order number obtained from Easypet247.co.uk on the package.


Where returned Goods are found to be damaged upon the return, you will be liable for the cost of remedying such damage.


Where Goods are purchased via the internet, by mail order or by phone, you have the right, in addition to any other rights, to cancel the Goods and receive a refund by informing Easypet247.co.uk  in writing or by email within 2 working days of receipt of the Goods. Goods must be returned at your cost and should be adequately insured during the return journey. You shall receive a refund of the amount paid for the Goods (excluding postage and packaging) assuming the goods are returned in the original packaging and in a re-saleable as new condition.




All of our products carry a manufacturer warranty, from the date of purchase, for defects in manufacturing and materials. This does not cover fair wear and tear, accidents, misuse, neglect or when instructions for the product have not been followed. All goods must be maintained in line with manufacturer instructions. If any repairs or alterations have been undertaken by the customer on the item the warranty will be considered invalid. The statutory rights of the customer are not affected by the warranty.



It is our intention to make this website thorough, accurate, and helpful to our customers. Nonetheless, there may be times when certain information contained on the website may be incorrect, incomplete, or inaccurate. We apologize in advance for any such errors that may result in an incorrect price, item unavailability or otherwise affect your order. Please understand that the content of this website is presented on an "as is" basis and we make no claim as to its accuracy, either expressed or implied. We reserve the right to correct errors (whether by changing information on the website or by informing you of the error and giving you an opportunity to cancel your order) or to update product information at any time without notice.


Pricing and Availability


Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Easypet247.co.uk offers merchandise from a variety of sources. As a result, quantities of some items may be limited and stock cannot always be guaranteed. When an item is out of stock and cannot be replenished we will attempt to remove the item from the website in a timely manner.


Product Descriptions


We attempt to describe our products, including their colors, as accurately as possible; however, the appearance of those colors may vary as a result of the quality of your monitor and for other reasons. We cannot guarantee that your monitor's display of any color will be accurate. We also make no guarantees with respect to the accuracy, completeness, reliability, or currency of our product descriptions.




If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 3 to 5 working days).It will then be dealt with confidentially and effectively.


Limitation of Liability


Nothing in these Terms and Conditions shall exclude or limit the liability of  Easypet247.co.uk for death or personal injury, however Easypet247.co.uk shall not be liable for any direct loss or damage suffered by the buyer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price of the Goods.

Easypet247.co.uk shall not be liable under any circumstances to the buyer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the buyer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.


Force Majeure


Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.




If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.